Account deletion permanently removes access to your TopMonie account. Export any information you need before continuing.
Delete in the app
- Sign in to TopMonie.
- Open Settings, then Security.
- Select Account Closure.
- Export your data if required.
- Move out any remaining balance and complete pending transfers.
- Deactivate the account, then select Delete Permanently.
- Confirm the request with your Access PIN.
Request deletion without the app
Email us from the address registered to your TopMonie account. Include your full name and registered phone number so we can securely verify ownership. Never send your password, Access PIN, Transfer PIN or OTP.
Email TopMonie to request account deletion
We may ask for additional identity verification before processing the request. Any balance must be withdrawn and pending transfers or disputes resolved first.
What is deleted and what may be retained
After verification and completion, we remove account access and delete or de-identify profile, preferences, beneficiaries, budgets, optional AI memory and other data that is no longer required.
Transaction, identity-verification, consent, fraud-prevention, complaint and legal records may be retained where required by financial, tax, anti-money-laundering or other applicable law. These records may generally be retained for up to six years after the relationship ends, or longer when a lawful hold or unresolved dispute applies. Retained data is restricted to those purposes.
For more information, read our Privacy Notice.